Client services are a vital part of the service industry. Students will learn that when treating the customer the right way, they will not only attain greater success in their work, but that the business will also benefit and not lose customers to competitors.
They will learn what excellent service means and the techniques to cater for the customer’s needs. They will understand that the customer has certain expectations, as the customer pays for a product or service.
Students will learn the art of being patient and how to handle difficult customers.
DURATION OF COURSE: